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Customer Service Update

21st January 2009

I got an email from Autumn, my piercer, today saying that they were closed yesterday because of the snow and she had just gotten in today, they didn’t get the jewelry shipment yet and that she didn’t want me to think she had forgotten about me.

That’s customer service, Tiger Direct. I don’t expect a company the size of Tiger Direct to email me about little stuff like this (although there’s no reason why they couldn’t) but at least treat me like you care if I exist. But this is the sort of thing I was talking about. There are at least 10 piercing studios in Raleigh. Any of them can run a needle through me. Most of them are probably clean. Customer service is what it’s all about. And that’s why I go there.

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